1. Data Controller Identity
Under applicable data protection legislation (including Turkish Data Protection Law No. 6698 / KVKK and relevant GDPR principles), your personal data is processed by ORION International Logistics and Foreign Trade Ltd. ("ORION") as data controller.
Head Office: Yeni Mahalle, İsmet İnönü Bulvarı No:78 Klas Plaza B Blok Floor:15 No:29, Akdeniz / Mersin / TÜRKİYE
Telephone: +90 324 231 51 01
Email: info@oriontr.com
2. Personal Data We Collect
We process the following categories of data when you interact with our website, request freight quotations or contact our operational departments:
| Category | Data Elements | Collection Method |
|---|---|---|
| Identity Data | Full name, business role/title | Contact forms, quote requests, email correspondence |
| Contact Data | Corporate/personal email address, telephone number, office address, company name | Online forms, direct email, telephone or WhatsApp enquiries |
| Shipment & Enquiry Data | Cargo type, origin, destination, preferred transport mode, cargo dimensions, weight and operational notes | Online quote modal, operational communications |
| Technical & Log Data | IP address, browser user-agent, session CSRF security tokens, access timestamps | Web server access logs and security defenses |
3. Purposes of Processing
We process your personal data for clear, legitimate commercial and operational purposes:
- Evaluating your freight forwarding requests (ocean, air, road, rail, container and project cargo) and preparing accurate quotations,
- Planning, booking and managing logistics operations, including multimodal transfers and port/terminal connections,
- Managing client relations, answering technical questions and providing shipment status updates,
- Fulfilling legal, statutory and regulatory requirements (customs compliance, tax laws and transportation standards),
- Ensuring information security and protecting web forms against abuse, bot attacks and unauthorized transactions.
4. Legal Grounds & Collection Method
Personal data is gathered automatically or semi-automatically through our website forms, email messages, telephone lines and instant messaging channels.
Contractual Necessity: Processing is necessary for taking steps prior to entering into a freight forwarding contract or performing freight services requested by the customer.
Legal Obligation: Processing is necessary for compliance with legal obligations (customs declarations, official archiving).
Legitimate Interests: Processing is necessary for our legitimate interests in operating secure services, preventing fraud, and delivering high quality customer assistance without overriding fundamental rights.
5. Data Sharing & International Transfers
In accordance with applicable laws, data is only shared to the minimum extent required for service performance:
- Logistics Partners: Ocean container lines, airlines, railway operators, hauliers, warehouse operators and port terminal authorities involved in executing the agreed shipment,
- Customs & Public Authorities: Competent judicial, administrative and customs authorities where mandated by law or international trade conventions,
- Technical Service Providers: Secure IT hosting, server infrastructure and email service providers acting under confidentiality obligations.
6. Data Security & Retention
ORION maintains technical and organisational measures—including HTTPS/TLS transport encryption, firewalls, role-based access restrictions and regular security reviews—to protect data against unauthorized access, loss or alteration.
Data is stored only for as long as necessary to achieve the collection purposes or as required by applicable statutory limitation periods under commercial and customs law, after which it is securely deleted or anonymised.
7. Your Rights
Depending on applicable jurisdiction (KVKK and GDPR), you have the right to:
- Confirm whether your personal data is being processed, and request access to your data,
- Request rectification of incomplete or inaccurate personal data,
- Request erasure or deletion of personal data where legal retention periods have expired,
- Object to processing based on legitimate interests,
- Request notification of third-party recipients in cases of rectification or erasure,
- Lodge a complaint with the relevant data protection supervisory authority.
8. Contact & Enquiries
To exercise your privacy rights or submit any enquiry regarding our data protection practices, please contact us:
ORION International Logistics and Foreign Trade Ltd.
Yeni Mahalle, İsmet İnönü Bulvarı No:78 Klas Plaza B Blok Floor:15 No:29, Akdeniz / Mersin / TÜRKİYE
Email: info@oriontr.com
Subject: "Data Protection Enquiry"